I wanted to write a little about the support site, “My ReAura”, to give possible future users an idea of what to expect from the site. When you decide to purchase the ReAura, one of the first things you’ll do is speak to a Philips Skincare Advisor who will talk you though the possible outcomes of the treatment, but they will also assess your suitability for the device to make sure it will be money well spent. This works as quite a good introduction to the support available during your treatment, which consists of the My ReAura site, and e-mail and phone details for the advisors. I’ve found that the best way to get in touch if you’re keen to speak with someone quickly is to call them. I have done this and I was put through fairly quickly and got my issue sorted immediately. If you have a query but can’t be bothered to call then your best bet is the My ReAura site:
Main front page.
The first page you’re greeted with is a run down of the options available within the site. Here you can find a brief overview of your treatment plan (you input your details when you first join and this helps you log your progress) then there are videos on things like what you can expect your skin to do during treatment and how to get the most out of your ReAura. The community section is where you can read about what other’s have to say about their experiences and it’s a useful tool to get an idea of what to expect. The Skincare Advisors seem to keep an eye on this area, so if you ask any general questions then they’re likely to be answered here.
Treatment plan page
As mentioned above, the treatment plan is where you input your information and log where you are with the treatment. It’s useful to get an idea of what should be happening with your skin and is especially useful for those who plan to use the ReAura to treat multiple areas.
Lastly, the support page is where you find any information about who to contact and how to contact them. All the contact details are here and you can also send an e-mail directly through this page.
There is also a skin assessment page for those who are new to the ReAura and want to find out if it’s right for them, although you can also do this by speaking to an Advisor.
My thoughts are that this is a useful tool for those who are unsure of what to expect from using the ReAura and who want support throughout their treatment. It’s interesting to read what other people are experiencing and handy to be able to contact the advisors, but in all honestly, I haven’t really used it that much other than for finding the telephone numbers. I do like the fact that Philips thought to put one up for those who are nervous as the ReAura can be quite an intimidating device, especially considering there’s not really anything similar commercially available. I think the most useful element of the site is reading about what others have experienced as it’s good to read the positive experiences and what people think of the way it feels etc. The site can be found here.